Terms of Service

Last updated 11 September 2026

These terms apply to pest control services provided by Swift Pest Control. They sit alongside your rights under the Australian Consumer Law, which nothing here limits or removes.

Quotes and pricing

• A quote is based on what you tell us about the property and the problem, and is confirmed before we travel.
• The quoted price does not change on the day. If conditions on site turn out to be materially different from what was described, we will tell you before starting and you can decide whether to proceed.
• Where a job needs a follow up visit, that is included in the quote you are given, and we will say so before you book.
• Quotes are valid for 30 days unless we tell you otherwise.

Access and preparation

• You need to give us safe access to the areas being treated, including roof spaces, subfloors and locked areas where those are part of the job.
• Where we give you written preparation instructions, the treatment depends on those being followed. Bed bug and flea work in particular can fail entirely if preparation is not done.
• Please tell us before we attend about pets, fish tanks, beehives, livestock, and anyone in the property who is pregnant, unwell or has a known sensitivity.

What a treatment can and cannot do

• Several pests require more than one visit because eggs survive the first treatment. We will tell you when that applies.
• Treatment reduces and controls pest populations. No treatment makes a property permanently free of pests that live outdoors, and we will not claim that it does.
• Where a problem is driven by a building or moisture issue, such as an unsealed entry point or poor ventilation, the treatment will not hold until that is addressed. We will put it in writing.
• Some work is limited by law rather than by choice, including work involving protected wildlife.

Safety

Products are applied by licensed technicians in line with the label and with Victorian requirements. You will be told which areas to keep people and animals away from and for how long. Please follow that advice, because it is the part that keeps a treatment safe.

Cancellations and rescheduling

Let us know as early as you can if you need to change or cancel an appointment. Where we attend at the agreed time and cannot get access, a call out charge may apply.

Payment

Payment is due on completion unless we have agreed otherwise in writing. Commercial accounts on a scheduled program are invoiced per visit on the agreed terms.

Liability

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those rights. Beyond them, our liability is limited to resupplying the service or paying the cost of having it resupplied.

Problems with a job

Tell us. Call 0436 389 114 or email info@swiftpestcontrol.com.au and we will look at it. We would much rather come back and sort something out than have you left with a problem you paid to fix.

Changes to these terms

We may update these terms. The version that applies to your job is the one published here when you booked it.